Strategic Plan

West Basin's original Strategic Business Plan, adopted in January 2008, addressed water supply issues that plagued Southern California by focusing on producing “new” sources of local water, improving on environmentally sound and innovative technologies, and emphasizing customer service and satisfaction. The Board adopted five goals including:

• Water Supply Reliability
• Sound Financial and Resources Management
• Water Quality
• Customer Service
• Environmental Stewardship

These goals set the framework for the strategies and objectives developed by the West Basin management team. The plan was revised in 2011 and again in 2017. The five-year Strategic Plan is now implemented and tracked through the annual budget process, subject to Board review and approval.